Adhering to our clinic policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!
FULL DISCLOSURE – Our #1 goal is for you to be happy with our service and to love the results you achieve. We believe in full disclosure, which means we strive to ensure that you understand the treatments you receive, and the risks and benefits associated with each of them. With this in mind, please be assured that our team will only recommend treatments and products that will benefit you specifically and which are medically appropriate for you. If you have any questions at any time, please ask. We’re here to help!
LATE CANCELLATION & MISSED APPOINTMENTS – Your allocated appointment times are reserved especially for you and are very important to us. We have implemented this policy because we value the business of our clients and the time of our staff.
If you don’t show for an appointment or cancel your appointment without notifying Afzal Clinics in a timely manner (24 hours prior), there will be a $50 Re-Booking fee that will become a credit applied to your rescheduled service.
In the event of a second no-show or cancellation without proper notice (24 hours prior), the $50 Booking Fee will become non-refundable and will reimburse Afzal Clinics for time lost. To reschedule a second time after a no show or late cancellation we may ask you to prepay for your services.
LATE ARRIVAL – If arrival is delayed, we will make every effort to accommodate your full appointment, but service time may be abbreviated to avoid delays for other guests.
PRICES & PROMOTIONS – We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice.
REFUNDS – Services: We do not offer refunds on services rendered even if you are disappointed in the result or unhappy with the outcome. Products: We do not offer refunds on products purchased. Products may be returned for in-store credit within 7 days from the date of purchase when there is a documented allergic reaction to the product. Defective products (i.e., a broken pump) may be exchanged within 7 days from the date of purchase for the same product only. In accordance with federal law, we do not offer refunds or exchanges on prescription products for any reason.
By making an appointment with Afzal Clinics you agree to these policies